Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino site we cover? This page explains how to reach us and what kind of enquiries we can actually help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods. Please include as much detail as possible — the name of the casino, the page you were looking at, or a screenshot if you're reporting an error — so we can look into it properly.
What we can help with
- Corrections to bonus terms, rankings, or editorial ratings shown on Online Casinos
- Feedback on a casino you've used, whether it matches what we've written
- Suggestions for casinos or topics you'd like us to cover
- General questions about how we assess and rank online casinos
- Reports of broken links, outdated offers, or technical issues on the site
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your player account, verify your identity, or resolve a dispute over a specific bet or bonus. Those requests need to go directly to the casino's own customer support team, which is usually reachable through live chat or email from within your account.
If you're dealing with a licensing or regulatory complaint, that generally sits with the state gaming authority that oversees the operator, not with a review site like ours.
Before you claim a bonus, check the terms yourself
We list headline offers such as welcome bonuses and free spins alongside our reviews, but every offer comes with conditions attached — wagering requirements, game restrictions, expiry dates, and maximum withdrawal caps among them. We do our best to summarise these accurately, but casinos update their terms from time to time. Always read the current terms and conditions on the operator's own site before you deposit, and don't rely solely on a summary from any third-party page, including ours.
If gambling has stopped feeling like entertainment
If you or someone you know is struggling to keep gambling under control, that's not something we can address through a contact form, but it's important enough to mention here. Most licensed casinos offer deposit limits, time-outs, and self-exclusion tools directly in your account settings. Our Responsible Gambling page has more detail on setting limits and where to find independent support services if you need them.
Looking for something else on the site?
If your question is really about how we research and rank casinos, or the fine print behind using this site, you may find the answer faster on one of our other pages rather than by writing in. Our About Us page explains who we are and how we approach reviews, and our Terms and Conditions page covers the legal details of using Online Casinos. Readers outside the standard US-licensed market sometimes ask about alternatives too — our page on non-GamStop casinos covers that separately and doesn't apply to most US readers.
A quick note on what this site does and doesn't do
Online Casinos is an independent comparison resource. We don't accept players, process payments, or operate any gambling service ourselves — we research and compare licensed operators so you can make a more informed choice. Some of the casinos featured on this site may pay us a commission if you sign up through a link here, but that arrangement never decides how we rank or write about an operator. If you're contacting us about a commercial partnership rather than a reader enquiry, please say so clearly in your email subject line.